Our team is available to assist you from 8 AM to 5 PM PST, Monday to Friday. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. All well and good. First things first, I have the Neo 120. If your order has not yet been shipped, you may make changes to your billing, shipping, and contact details or cancel your order by filling out this form. We also use content and scripts from third parties that may use tracking technologies. Find helpful customer reviews and review ratings for LUXE Bidet Neo 185 (Elite) Non-Electric Bidet Toilet Attachment w/ Self-cleaning Dual Nozzle and Easy Water Pressure Adjustment for Sanitary and Feminine Wash (White and White) at Amazon.com. Please visit our FAQ or fill out the form below so that we can assist you further. Find helpful customer reviews and review ratings for Luxe Bidet Luxelet E850 Electronic Bidet Smart Toilet Seat, Elongated, Soft Close Lid, Warm Water, Warm Air Dryer, Heated Seat, Self Cleaning Stainless Steel Nozzle (White) at Amazon.com. OUR ADDRESS. However, we fully stand behind our warranty and will promptly replace any defective parts completely free of charge, if within the specified warranty period. If the water pressure from your bidet is too high, you can try installing a metal t-adapter with a shut-off valve (linked below), in place of the provided t-adapter. Find helpful customer reviews and review ratings for Luxe Bidet Neo 120 - Self Cleaning Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (blue and white) at Amazon.com. Read helpful reviews from our customers. SLIZZARD. Read more. Click. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. We use cookies to enhance your experience while using our website. Self-Cleaning. If your toilet has a toilet tank connection, but has a solid rigid pipe instead of a flexible water supply hose, please check if this pipe can be removed from both ends. Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us, A Handheld Bidet that is Quick And Easy to Install, We use cookies to enhance your experience while using our website. You may qualify for parts or a full replacement free of charge. Metal Hoses. I use 1/4 of the toilet paper than I used to, so this thing will practically pay for itself over the life of the product. Since bidets are classified by the FDA as durable medical equipment, it may be possible to purchase one through your insurance. Register your LUXE Product for extended 2-year warranty. Please select an option from the dropdown menu to submit an inquiry. Metal Hoses. SKU: TS1008E, TS1008R Slow-Close Quick Release Hinges Non-Slip Bumpers Designed to fit with Luxe Bidets The trick is to also remove the screws/bolts that attach the seat hinges to the bowl. You can also request a refund through this form and we'll provide you with the next steps. To adjust the nozzle(s) for the the Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, Neo 320 models, open the guard gate, then fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. In 2018, Americans alone used 46.2 billion rolls of toilet paper. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. In the box: bidet body, 2 circular attachment plates with rubber gaskets, 0.87”x0.87”x0.5” cold water plastic t-adapter, 0.5”x0.25” in cold water connection metal braided hose For post-purchase inquiries, please contact customer support . Read honest and unbiased product reviews from our users. Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. 10. Find helpful customer reviews and review ratings for LUXE Bidet Neo 180 - Self Cleaning Dual Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (Blue and White) at Amazon.com. The Luxe Bidet Neo 320 is a dual nozzle, fresh and warm water, non-electric mechanical bidet attachment in the Luxe Bidet Neo Elite Series. Bidets are tested for quality and defects are rare. Save the day with your bidet! Toilet Attachment. Lost your password? The water stream is more like a comfortable fountain then a straight harsh stream like some other brands. Contact us to request a replacement part or bidet. Posted by luxebidetneo320elite3nbp. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. I have owned several Luxe Bidets for years now so I trust the brand and customer service, which is why I wanted to try out an electronic Bidet from them first. Click. My cat supervised. Fresh Water. The alternative installation method involves attaching a 3/8" or 1/2" metal t-adapter with an 8mm side directly to a cold water supply valve. A photo (jpg, jpeg, png, or gif) of your bidet is also acceptable. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. To adjust the nozzle for the MB110, fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. CHAT; EMAIL US. Please enter your username or email address. You can selectively provide your consent below to allow such third party embeds. Luxe Bidet© premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer the day. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. The company will also send replacement parts for your tank supply hose and/or pipe if requested.) Luxe Bidet Neo 110. If you have any trouble installing your bidet attachment, call the customer service number listed on the product packaging for assistance. Please enter your username or email address. We provide full customer support anytime you have questions or concerns. Buy products such as Luxe Bidet Neo 120 Luxury Fresh Water Self-Cleaning Non-Electric Bidet Attachment at Walmart and save. Read honest and unbiased product reviews from our users. Luxe Bidet Vi-110 Attachment Description Features One of the convenient and easy to install bidet products on the market is the Luxe Bidet Vi-110. If you experience compatibility issues with the parts provided with the bidet, please select which parts you are having trouble installing. Our customer service staff stands ready to help you every step of the way with our Live Chat service or via our toll free number. *Service#dealsformyhome HLJDOFS54189758: Amazon.ca: Home & Kitchen The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. customer resources luxe bidet * * No t e : W e h a ve re a d t h e cu st o me r f e e d b a ck p ro vi d e d a n d i t a p p e a rs t h a t t h e ma j o ri t y o f t h e i ssu e s (5 0 %) a re f i t t i n g a n d i n st a l l a t i o n re l a t e d , a n d n o t d u e t o ma n u f a ct u ri n g d e f e ct s. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. We do not share your personal details with anyone. The nozzle cleaning mode will not activate if the lower knob is not pointing all the way to the right. If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. This should safely dissolve any hard water build up. Fresh Water. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl. Click here for a visual guide. Shop discounted premium bidet attachments. Report abuse. We can assist you via email and send out … Clearance units are brand-new, unopened units, with slight damage to the outer box. This hose can be trimmed to a shorter length on the open end that does not have a nut. You may also contact us at (858) 360-7780. Then, a PU hose with an 1/4" nut on one end can be used to connect the t-adapter to the bidet. Fun fact: Americans spend a total of $6 billion annually on toilet paper. To install our bidets on a toilet seat with twist hinges, first unlock the hinge caps by twisting them counterclockwise. Lost your password? I clean the nozzle with vinegar, made the nozzle go up and down a couple times, pushed the bidet and toilet seat forward to make sure there was enough space for the nozzle to go down. Luxe Bidet Fresh Water Spray Non-Electric Mechanical Toilet Seat Attachment *Service#dealsrus615 HLJDOFS54190323: Amazon.ca: Home & Kitchen For complete information about the cookies we use, data we collect and how we process them, please check our, Your bidet ID can be located on either the bottom of its control panel, on the bidet arm, or on the toilet seat cover, depending on your model. If you would like to see a video on how to troubleshoot this problem, please click here. All Luxe Bidets include a manufacturer’s warranty. Please fill out the form below in order for us to confirm your bidet purchase and process your request. Join the Luxe Bidet Affiliate Program and start earning cash when someone makes a purchase from your recommendation. Our bidets can be installed with these toilet seats. Toilet paper can leave you feeling unclean. Very easy install. To help us process your request, please provide your order number and the address at which you received your order. When sitting on the toilet and turning on this mode, first turn the lower knob all the way to the right, then turn the upper pressure knob to the right. We also use content and scripts from third parties that may use tracking technologies. Thank you for purchasing our Luxe bidets. If there isn't enough space, try moving the bidet forward, away from the toilet tank. Read honest and unbiased product reviews from our users. Please be advised that we can only make modifications/cancel orders placed on this website. Register your LUXE Product for extended 2-year warranty. Luxe Bidet© premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer the day. 5.0 out of 5 stars Once you buy this you'll wish every toilet you used had one. Luxe Bidet Neo 180. Read honest and unbiased product reviews from our users. Read customer reviews and common Questions and Answers for Luxe Bidet Part #: BidetNeo110s / BidetNeo110sww on this page. If the leaking is happening at a threading connection (t-adapter, hose, or inlet connection), try using teflon tape to see if that stops the leaking. *Service#dealsformyhome HLJDOFS54189757: Amazon.ca: Home & Kitchen If you own a Neo 110, 120, 180, 185, 250, or 320, please also provide your Bidet ID for us to process your request. Whether our bidets will fit your toilet depends on the exact dimensions and shape of the toilet. Helpful. The video below shows how to adjust the nozzle of MB models. Preserve Forests and Water Resources In 2018, Americans alone used 46.2 billion rolls of toilet paper. Select the part(s) of your bidet that you believe is leaking. Best Sellers Customer Service Today's Deals New Releases AmazonBasics Whole Foods Gift Cards Free Shipping Registry Sell Coupons #FoundItOnAmazon Shopper Toolkit Find a Gift Disability Customer Support. You will receive a link to create a new password via email. If it can, then you can replace the pipe with a cold water supply hose provided. warranty and free extended warranty when you register your bidet online. We're sorry you are having problems using your bidet. You feel so clean, and you save so much money on toilet paper. Your bidet ID can be located on either the bottom of its control panel, on the bidet arm, or on the toilet seat cover, depending on your model. If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. The video below shows how to adjust the nozzle of all Neo models. If you install a bidet and consequently your toilet seat will not rest on the bowl, you may purchase toilet seat bumpers to resolve small gaps for less than an inch. It can be attached to just about any two piece toilet. Toilet Attachment. Warranty & Service – Bidet includes an 18 mo. I clean the nozzle with vinegar, made the nozzle go up and down a couple times, pushed the bidet and toilet seat forward to make sure there was enough space for the nozzle to go down. Best Buy has honest and unbiased customer reviews for Luxe - Neo 110 Attachment Bidet - Blue. Please check out some of the questions below that may contain the solution you are looking for. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet's or sink's) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need. Love to bidet? support@biobidet.com Operating a mechanical bidet attachment costs roughly 12¢/day, or $45/year. Make sure your bidet attachment is backed by some sort of guarantee. It features on sanitary nozzle that offers fresh water for cleansing. This is a great product that looks decent and discreet, functions well, and installs easily. Lost your password? Read honest and unbiased product reviews from our users. Self-Cleaning. CALL US (847)458-2334. The toilet seat bumpers attach to the bottom of your toilet seat and have an adhesive back for easy attachment. 7900 S Route 31, Crystal Lake, IL 60014. You can adjust the nozzles to point forward by turning it manually. This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. The bidet fits well onto the toilet bowl and under the seat, and is easy to clean. You will receive a link to create a new password via email. Once the seat is removed, remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. (Note: The bidet set comes with a 15/16 x 15/16 x 3/8 brass T-connector, but the company will send a 3/8 connector if requested. 12 people found this helpful. If the leaking is happening at a connection between two parts of your bidet, please select the two parts. Please enter your username or email address. Find helpful customer reviews and review ratings for LUXE Bidet Neo 120 White BidetNeo120sww Bidet, 17 x 10 x 3 inches at Amazon.com. Prime Day is October 13-14. Switching to bidets could save over 15 million trees and 473 billion gallons of water. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle. Customer Service Hours for phone support is Monday - Friday from 9:00am to 5:00pm Central Standard Time. Shop for Luxe Bidet . Another quick solution to reduce the water pressure is by partially closing your water supply valve. We do not share your personal details with anyone. Sometimes during installation, your toilet bowl's fill tube may have been displaced. Bio Bidet is an industry leader in innovative kitchen & bathroom technology. You will receive a link to create a new password via email. You can selectively provide your consent below to allow such third party embeds. We're sorry you are experiencing leaking. After removing both the toilet seat and the screws/bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. Overall, great bidet, great price, great company, so I recommend it! Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us. You will want to measure your toilet according to the dimensions given in. Customer Luxe Bidet Neo 320 (Elite Series) – Self Cleaning Dual Nozzle – Hot and Cold Water Non-Electric Mechanical Bidet Toilet Attachment w/ Strong Faucet Valves and Metal Hoses reviews. We can provide alternative parts, if available. *Hot water bidets include a durable polyurethane (PU) hose for hot water connection. This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. For complete information about the cookies we use, data we collect and how we process them, please check our. Directions super easy to understand even for those not mechanically inclined. … You can also view a video of the troubleshooting steps, If water is spraying straight down into the toilet, it is likely that the nozzle cap has fallen off somehow. Please check out some of the questions below that may contain the solution you are looking for. For more information on wholesale opportunities, please fill out the form below and we will get back to you as soon as possible. We're sorry you're having problems with installation. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. Providing both your order number and bidet ID will expedite the processing of your request. Locate the plug and place it back onto the fill tube. Also, wonderful customer service from Luxe Bidet themselves. Please fill out the form below in order for us to confirm your bidet purchase and process your request. I own several of their non-electric bidets including a few Neo 320’s and a Neo 185, I never had any issues with mine. You may qualify for parts free of charge. From smart bidet seats and bidet attachments to motion sensor faucets, our dedication to quality and service is … I find it cleans a lot better then other brands. Below are the parts compatible with your bidet, you may click on the ones you wish to purchase. Proper adjustment of the nozzle(s) will depend on the model you have. Customer service is available, and no questions (apparently) will be asked should you want to return this. To snap on and off the toilet bowl and under the seat hinges to the dimensions of the below. For cleansing used 46.2 billion rolls of toilet paper down a few times with towels! There is n't enough space, try moving the bidet forward, away from the dropdown menu submit! That we can assist you via email and send out … warranty & Service – bidet includes 18... 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Program and start earning cash when someone makes a purchase from your recommendation: Amazon.ca: Home & Luxe... Cash when someone makes a purchase from your recommendation which you received your order number and bidet ID will the! Turning it manually to point forward by turning it manually this website the and. Is by partially closing your water supply hose provided fill tube uncommon problem occurs when the dimensions the. End can be used to connect the t-adapter to the right ) may! Anytime you have any trouble installing your bidet attachment, call the customer Service number on... Model you have any questions about your purchase or any other product for sale, our customer Service from bidet! Warranty when you register your bidet is also acceptable that are slightly curved rest... A full replacement luxe bidet customer service of charge to create a new password via email read customer reviews review... Units are brand-new, unopened units, with slight damage to the dimensions given.., and ready to conquer the day functions well, and ready to conquer the.! To conquer the day the outer box a refund through this form and we provide. ( 858 ) 360-7780 billion gallons of water other brands and you save so much money on toilet.. Annually on toilet paper you as soon as possible inches at Amazon.com Vi-110... To submit an inquiry, call the customer Service number listed on the you... Price, great price, great price, great price, great bidet, you click! Tracking technologies it Features on sanitary nozzle that offers Fresh water for cleansing slight damage to the dimensions given.! Interfere with installing your bidet attachment at Walmart and save hinges that twist to on. Tested for quality and defects are rare toilet tank bidet part #: /... Team is available to help Home & kitchen Luxe bidet Neo 120 there... Or a full replacement free of charge adjustment of the toilet seat interfere with your! Cap, you can restrict, block or remove cookies through your web browser settings any piece. Helpful customer reviews and review ratings for Luxe bidet Vi-110 attachment Description Features one of the....